Terms & Conditions

Welcome to Griselda! These Terms and Conditions (“Terms”) govern your access to and use of our website, www.griselda.com, and any associated services provided by Griselda. By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read these Terms carefully before using our site. If you do not agree to these Terms, you should not use our services.

1. Introduction to Griselda

Griselda is a luxury brand based in the UAE, founded in 2025, specializing in the design and sale of handcrafted beaded bags made from high-quality crystals and pearls. Our products are meticulously crafted with care and attention to detail, offering unique and sophisticated accessories to elevate your style.

By placing an order or interacting with our website, you agree to the following Terms and Conditions.

2. Use of Our Website

You agree to use our website and services only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit anyone else’s use of the website. This includes, but is not limited to, engaging in the following prohibited activities:
• Harassing or causing distress to other users
• Distributing harmful or malicious content, such as viruses or malware
• Attempting to access unauthorized areas of the website
• Using the website for illegal or fraudulent purposes

3. Product Information and Availability

We make every effort to ensure that the products displayed on our website are accurately represented. However, due to the handcrafted nature of our products, slight variations in color, design, or size may occur, and such variations do not constitute a defect or reason for a return.

All products are subject to availability. We reserve the right to limit quantities and may modify, discontinue, or update products on our website without prior notice. In the event that a product you have ordered is unavailable, we will notify you promptly and offer you a suitable replacement or a refund.

4. Pricing and Payment

All prices listed on our website are in PAKISTANI RUPEES (PKR)  and include applicable taxes unless otherwise stated. We reserve the right to change our prices at any time without notice.

We accept various forms of payment, including credit and debit cards, and other payment methods as specified on the checkout page. By providing payment information, you authorize us to charge your selected payment method for the total amount of your order, including any applicable shipping fees and taxes.

If you encounter any issues with your payment, please contact us immediately at info@griselda.com.

5. Order Process

By placing an order through our website, you agree to the following:
• The order you place is an offer to purchase products, and we reserve the right to accept or reject your offer at our discretion.
• Once your order is confirmed and payment is processed, we will send you an email confirmation with details of your purchase.
• We will notify you if there are any issues with processing your order, such as an unavailable item, or an error in the price or description of the product.

Please ensure that all details you provide, including shipping information, are accurate. We are not responsible for any delays or delivery issues caused by incorrect information provided at checkout.

6. Shipping and Delivery

We offer domestic and international shipping, subject to the terms and conditions of our shipping carriers. Delivery times may vary depending on your location, and we will do our best to fulfill your order promptly.
• Shipping Charges: Shipping fees will be calculated at checkout based on your delivery address.
• Delivery Time: The estimated delivery time will be provided during checkout. Please note that delivery times are estimates and are subject to change due to unforeseen circumstances, such as carrier delays or customs processing.
• Customs and Duties: International orders may be subject to customs fees, taxes, or import duties upon arrival in your country. These charges are the responsibility of the customer and are not included in the price of the product.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a return and exchange policy under the following conditions:
• Eligibility: Returns or exchanges are only accepted for items that are unused, unworn, and in the same condition as when you received them, with the original packaging intact.
• Timeframe: You must initiate a return or exchange request within 14 days of receiving your order. After this period, returns or exchanges will not be accepted.
• Return Process: To initiate a return or exchange, please contact us at info@griselda.com with your order number and a description of the issue. We will provide you with return instructions and the appropriate return address.
• Non-Returnable Items: Customized or personalized items, as well as products marked as “final sale,” are not eligible for return or exchange.

8. Intellectual Property

All content on our website, including but not limited to logos, designs, images, text, and product descriptions, are the property of Griselda or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any of our content without prior written permission from Griselda.

9. Limitation of Liability

Griselda is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products. We do not guarantee that our website will be free from errors or interruptions, and we are not responsible for any damage caused by viruses or other harmful components.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy. Please review our Privacy Policy for more details.

11. Modifications to These Terms

Griselda reserves the right to modify, update, or revise these Terms at any time. Any changes will be posted on this page, and the updated Terms will take effect immediately upon publication. We recommend that you regularly review this page to stay informed about any changes.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the courts in the UAE.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@griselda.com
Whatsapp : +92 300 2359005

Thank you for choosing Griselda, where luxury craftsmanship meets elegance. We look forward to providing you with exceptional products and service.

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.