Privacy Policy

Welcome to Griselda! We understand that your privacy is important, and we are committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or engage with our handcrafted luxury beaded bags made from crystals and pearls. By accessing or using our services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

1. Introduction to Griselda

Griselda is a luxury brand based in the UAE, founded in 2025, specializing in the design and sale of meticulously handcrafted beaded bags made from exquisite crystals and pearls. Our mission is to provide unique, high-quality, and sophisticated accessories that elevate your style. We value your trust and are dedicated to safeguarding your personal information.

2. Information We Collect

We collect two types of information: personal and non-personal.

a. Personal Information:
Personal information is any data that can identify you as an individual. This may include, but is not limited to:
• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (such as credit card details)
• Account login details (if applicable)

We collect personal information when you:
• Register on our website
• Place an order
• Subscribe to our newsletter
• Contact us directly via email, phone, or our online contact form
• Participate in promotional activities, surveys, or feedback requests

b. Non-Personal Information:
Non-personal information is data that does not directly identify you. This includes information such as:
• Browser type
• IP address
• Location data
• Pages viewed on our website
• Interaction with our website (e.g., time spent on pages)
• Device and operating system type

Non-personal information is collected automatically through the use of cookies, web analytics, and other tracking technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including:
• Processing Orders: To fulfill your orders, including shipping, billing, and payment verification.
• Customer Support: To provide you with responsive customer service and address inquiries or issues related to our products and services.
• Marketing and Communications: To send you promotional emails, newsletters, or special offers, based on your preferences. You can opt out of these communications at any time.
• Improving Our Services: To enhance our website’s functionality and user experience, making sure we deliver the best possible shopping experience.
• Security and Fraud Prevention: To ensure the security of our website and services, including preventing fraudulent activity and protecting your data.
• Legal Compliance: To comply with applicable laws, regulations, or legal obligations in the UAE or other jurisdictions as required.

4. How We Share Your Information

Griselda is committed to protecting your privacy, and we will not sell, rent, or share your personal information with third parties for their own marketing purposes without your consent. However, we may share your information in the following circumstances:
• Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, or delivering orders (such as shipping companies, payment processors, or marketing platforms). These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes for which it was shared.
• Legal Obligations: We may disclose your personal information if required to do so by law or in response to a legal request (e.g., a subpoena, court order, or government investigation).
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of that transaction. We will notify you of any changes to our privacy practices as a result of such transfers.

5. Security of Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of secure servers, encryption technology, and firewalls to safeguard your data. While we strive to protect your information, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot ensure the absolute security of your data.

6. Cookies and Tracking Technologies

To enhance your browsing experience, we use cookies and similar tracking technologies to collect non-personal information. Cookies are small text files placed on your device that help us analyze website traffic, personalize your shopping experience, and improve the overall performance of our site. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

7. Your Choices and Rights

As a user, you have several rights regarding your personal information:
• Access and Correction: You can request access to the personal information we hold about you and request corrections if any of your information is inaccurate or incomplete.
• Opt-Out of Marketing Communications: You may unsubscribe from our promotional emails by clicking the “unsubscribe” link in any marketing email we send you or by contacting us directly at info@griselda.com.
• Deletion of Information: You may request that we delete your personal information, subject to any legal obligations we may have to retain certain data.
• Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us at info@griselda.com.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by Griselda. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

9. Changes to This Privacy Policy

Griselda reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please do not hesitate to contact us at:

Email: info@griselda.com

We value your trust and are dedicated to providing you with the best possible shopping experience while safeguarding your privacy.

Thank you for choosing Griselda, where luxury and craftsmanship meet elegance.